1. Processing Time:
- Orders are processed within 1-3 business days (excluding weekends and holidays) after receiving full payment.
- Customized or made-to-order items may require additional processing time.
2. Shipping Methods:
We offer the following shipping methods:
- Standard Shipping: (3-5 Days)
- Next Day Shipping: (1-2 Days)
- Tobago (4-7 Days)
3. Shipping Costs:
- Shipping costs are calculated at checkout based on the weight, size, and destination of the package.
- Free shipping may be offered on orders over a certain amount
4. Order Tracking:
- Once your order has shipped, you will receive an email with tracking information.
- You can also track your order by logging into your account on our website. or via our Tracking Page
5. Shipping Restrictions:
- We currently ship to Trinidad & Tobago only.
- Some items may be restricted for shipping to certain locations. Please check the product description for details.
6. Customs and Import Taxes:
- Customers are responsible for any customs and import taxes that may apply to their order.
- We are not responsible for delays due to customs processes.
7. Lost or Stolen Packages:
- We are not responsible for lost or stolen packages. Please ensure that the shipping address provided is secure.
- Contact the shipping carrier for assistance if your package is lost or stolen.
8. Returns and Exchanges:
9. Delivery Issues:
- If you experience any issues with the delivery of your order, please contact our customer service team within 3 days of the expected delivery date.
10. Holiday Shipping:
- During peak seasons and holidays, shipping times may be longer than usual. Please plan your purchases accordingly.
11. Contact Information:
- If you have any questions or concerns about our shipping policy, please contact us at +1 (868) 334-5672
12. Failed Delivery after three(3) Attempts
- After three (3) failed attempts to deliver a customer order, we reserve the right to cancel the order. We won’t be fulfilling any orders on delivery, pick up will only be available.
- We have to pay our couriers to fulfil these orders which incurs a cost, therefore we will have to cancel your order and prevent you from accessing our delivery options
