Overview

Returns Eligibility:

• Products eligible for return must be in their original condition, unused, and in their original packaging.
• Include proof of purchase (receipt, invoice) when initiating a return.

Refund Conditions:

• Refunds are offered within 14 days from the date of purchase.
• Refunds are provided through the original payment method.

Return Process:

• Contact our customer service team at 334-5672 to initiate a return.
• Provide necessary details: order number, product details, reason for return.
• Await confirmation and instructions for returning the product.

Return Shipping:

• Consumers may be responsible for return shipping costs, unless the return is due to an error on our part or a defective product.

Refund Approval:

• Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund as per the guidelines provided by the Consumer Protection and Safety Act.

Exceptions and Special Cases:

• In cases where the product is faulty or does not meet the standards outlined in the Consumer Protection and Safety Act, alternative resolutions such as exchange or store credit may be offered.

Consumer Rights Acknowledgment:

• We adhere to the regulations set forth in the Consumer Protection and Safety Act of Trinidad and Tobago and aim to uphold the rights of our consumers in accordance with these laws.

Legal Disclaimer:

• This policy is subject to change in compliance with updates or amendments to the Consumer Protection and Safety Act of Trinidad & Tobago